Check all the USB connections and then restart the program. If using a HUB, connect the USB individually to see if that resolves the problem.
While scanning there are times when a cable becomes loose. If using a USB hub or splitter, connect directly.
Verify cables and USB connections and try again.
If it continues please reboot your computer and resume.
Did you buy SOL and looking on getting started?
Quick Start Guide
Need to know SOL's fast facts:
Want to know what's in your new release:
Most of the questions can be found in our Knowledge Base:
Look up questions
The Scan Dimension Community is here for you.
Ask the community