Knowledge Base

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Knowledge Base

Software

Software

Software handling and error codes are covered here.

Before scanning

How do I use the new features in SOL Pro 2.0

What operating systems are supported?

Missing software

Can I try the software before I buy?

What software is included?

Install Mac software

Install Windows software

How can I change the language in the software?

HOW CAN I CHANGE MY EMAIL ADDRESS?

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Requirements

Support for Apple M1

There is an issue in the software

WEBCAM NOT FOUND

RENDERING

SOL Viewer: All you need to know

DOES THE SOL SOFTWARE ALLOW YOU TO CLEAN UP 3D SCANNED FILES?

WHAT FILES TYPES CAN BE SAVED?

How do I use experimental mode/advanced options?

THE AUTOMATIC ALIGNMENT OF THE LAST SCAN FAILED

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Version

Can I use SOL PRO software with the older SOL Scanner

WHAT VERSION AM I ON?

How can I update my software?

How do I get software updates?

AUTOMATIC UPDATES AFTER VERSION 19.12

Updating drivers in Windows

Updating drivers on a Mac

Multiple languages

HOW DO I CHANGE MY PASSWORD?

MacOS: VIEW SYSTEM LOGS IN THE CONSOLE APP

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Error

My SOL scanner camera has stopped working with Monterey and newer OS updates

MATLAB installation error

Err.0x4000:01 and Monterey OS

STL format does not support textures, all textures information will be lost.

Error retrieving guaranteed timestamp. Check the internet connection and run the application again. [Err. 0x1200:05]

No Scanner is Connected (0x2600:03) error message, or error 0x4000:01

I received an error

I received a message: There is a mismatch between attached device serial number and xml serial number. Stopping. 0xF000:01

I received the message: Table markers definition file (rubi.tpat) was not found. 0xE000:03

I received the message: Table markers were not found. 0xE000:02

I received the message: Cannot proceed. Perform calibration for the current camera focus first. 0xE000:01

I received the message: MD5 SUM does not match. Executable is corrupt! 0xD000:08

I received the message: Aborting calibration file is corrupted. 0xD000:07

I received the message: Warning: The hard drive does not have the recommended free space. 0xD000:06

I received the message: Warning: The PC does not have the recommended ram available. 0xD000:05

I received the message: Warning: The PC does not have a recommended CPU installed. 0xD000:04

I received the message: Warning: Windows Media Pack is not installed. 0xD000:03

I received the message: Not possible to create data folder. 0xD000:02

I received the message: Another instance of the application is already running. 0xD000:01

I received the message: Your graphic card doesn't support render features. 0XC000:01

I received the message: Cannot export: There is no fused mesh to work with. 0xB000:01

I received the message: Cannot construct proper camera matrix. Texturing might fail. 0XA000:01

I received the message: There are not raw points. 0X9000:01

I received the message: Cannot find optima points to be exported. 0x8000:02

I received the message: Cannot find surface to be exported. 0x8000:01

I received the message: Could not register, we will try next time the program runs. 0X7000:01

I received a message: Email is not valid. 0X6000:01

I received the message: Turntable markers are not found. Cannot proceed. 0X5000:08

I received the message: Point clouds are empty. Cannot proceed. 0X5000:07

I Recieved the message: Automatic distance determination has failed. Did you remove the object. 0x5000:06

I Received the message: Since the autimatic alignment of the last scan to the model has failed. We are proceeding directly to the meshing stage. 0X5000:05

I Received the message: Impossible to set the focus to value: %1. 0X5000:04

I Received the message: The scene is empty, there is nothing to reconstruct. Did you place object on turn table? 0X5000:03

I Received the message: Cannot start new scan. 0X5000:02

I Received the message: Free up some space on your hard disk before starting a new scan. 0X5000:01

I Reveived the message: The turntable doesn't rotate correctly. Connect to another USB Super Speed port and restart application. 0X4000:03

I received the message: Cannot access USB turntable, application is quitting now. Reconnect USB cables and start application again. 0X4000:02

I received the message: Cannot access USB camera device, application is quitting now. Reconnect USB cables and start application again. 0X4000:01

I Received the message: Impossible to set the exposure to value: %1. 0X3000:07

I Recieved the message: Cannot start since no PCL was found. 0X3000:06

I Reveived the message: There is no fused mesh to work with. 0X3000:05

I RECEIVED THE MESSAGE: THERE IS NO MESH TO PROCESS. 0X3000:04

I RECEIVED THE MESSAGE: CANNOT FIND RAW POINTS TO BE EXPORTED. 0X3000:03

I RECEIVED THE MESSAGE: FOR GIVEN PARAMETERS A MESH CANNOT BE CONSTRUCTED. 0X3000:02

I RECEIVED THE MESSAGE: CANNOT LOAD REQUEST FILE. 0x3000:01

I RECEIVED THE MESSAGE: NETWORK ERROR OCCURRED CANNOT PROCEED WITH UPLOAD. 0X2000:02

I RECEIVED THE MESSAGE: OBJ FILE IS CORRUPTED. CANNOT PROCEED WITH UPLOAD. 0x2000:01

RECEIVED WARNING: TURNTABLE DETECTION ERROR. DID YOU REMOVE THE OBJECT FROM THE TURNTABLE. [ERR. 0x1400:04]

I RECEIVED THE MESSAGE: CORRECT SETTINGS FOR THIS DISTANCE ARE NOT FOUND IN XML FILE. 0x1200:04

I RECEIVED THE MESSAGE: ABORTING CANNOT FIND CALIBRATION FILE. 0x1200:03

I RECEIVED A MESSAGE: ABORTING, THIS SCANNER HAS BEEN DECLARED DEFECT AND CAN THEREFORE NO LONGER BE USED. 0x1200:02

I RECEIVED THE MESSAGE: INTERNET CONNECTION IS NOT WORKING, PLEASE CHECK THE INTERNET AND RUN THE APPLICATION AGAIN. 0X1200:01

I RECEIVED THE MESSAGE: XML DATA IS CORRUPTED AND CAN'T BE READ. 0X1100:44

I RECEIVED THE MESSAGE: COULD NOT READ CAMERA SERIAL NUMBER. BAD CONNECTION BETWEEN MAIN BOARD AND CAMERA? 0x1100:43

I RECEIVED THE MESSAGE: SERIAL NUMBER %1 HAS BEEN REGISTERED SUCCESSFULLY. BE CAREFUL NOT TO USE THIS SERIAL NUMBER AGAIN FOR OTHER DEVICES. 0x1100:42

I RECEIVED THE MESSAGE: THE %1 DRIVE DOES NOT EXIST... ABORTING!!! 0X1100:41

I RECEIVED THE MESSAGE: LOOKS LIKE THERE IS NO MAGNET MOUNT. 0x1100:38

I RECEIVED THE MESSAGE: LASER MOVEMENT. 0X1100:36, 0X1100:37

I RECEIVED THE MESSAGE: LASER CAMERA CALIBRATION OR MEASUREMENT. 0x1100:34, 0x1100:35

I RECEIVED THE MESSAGE: CAMERA CALIBRATION HAS FAILED. 0x1100:33

I RECEIVED THE MESSAGE: FOCUS CALIBRATION HAS FAILED. 0x1100:32

I RECEIVED THE MESSAGE: THE PROGRAMMER NEVER EXPECTED TO COME TO THIS POINT IN CODE. 0X1100:40

I RECEIVED THE MESSAGE: THE TEST HAS FAILED. DO YOU WANT TO RETRY. 0x1100:39

I RECEIVED THE MESSAGE: SCANNER %1 ADJUSTMENT HAS FAILED. 0x1100:31

I RECEIVED THE MESSAGE: AXIS CALIBRATION HAS FAILED. 0X1100:30

I RECEIVED THE MESSAGE: FOLDER %1 CAN'T BE CREATED. STOPPING APPLICATION. 0X1100:29

I RECEIVED THE MESSAGE: TURNTABLE TEST HAS FAILED 0X1100:28

I RECEIVED THE MESSAGE: TURN THE CAMERA / LASER SCREW %1 MINUTES. 0x1100:24 / 0x1100:25 / 0x1100:26 / 0x1100:27

I RECEIVED THE MESSAGE: TO LEAVE CALIBRATION ANYWAY. 0x1100:21, 0x1100:22, 0x1100:23

I RECEIVED THE MESSAGE: LASER COULD NOT MOVE TO REQUESTED ANGLE. 0x1100:20

I RECEIVED THE MESSAGE: ROBOT WOULD GO OUTSIDE ITS BOUNDING BOX. NO MOVE PERFORMED. 0x1100:19

I RECEIVED A MESSAGE: CALIBRATION DATA FILE COULD NOT BE READ. 0x1100:18

I RECEIVED THE MESSAGE: ERROR FILE COULD NOT BE SAVED TO EXCEL. 0x1100:17

I RECEIVED THE MESSAGE: SERIAL NUMBER HAS BEEN USED BEFORE. 0x1100:16

I RECEIVED THE MESSAGE: ERROR MAKING CONNECTION TO SFTP-SITE. 0x1100:15

I RECEIVED THE MESSAGE: ERROR UPLOADING TO SFTP-SITE. 0x1100:14

I RECEIVED THE MESSAGE: ERROR DOWNLOADING FROM SFTP-SITE. FILE MISSING. 0x1100:13

I RECEIVED THE MESSAGE: ERROR UPLOADING TO SFTP-SITE. FILE MISSING. 0x1100:12

I RECEIVED THE MESSAGE: ERROR STARTING OR CONNECTING TO UR-ROBOT. 0x1100:11

I RECEIVED THE MESSAGE: SERIAL NUMBER DOES NOT HAVE THE CORRECT FORMAT. 0x1100:10

I RECEIVED THE MESSAGE: SERIAL NUMBER HAS BEEN WRITTEN TO DEVICE. 0x1100:08 / 0x1100:09

I RECEIVED THE MESSAGE: ERROR WRITING SERIAL NUMBER TO DEVICE. 0x1100:07

I RECEIVED THE MESSAGE: SERIAL NUMBER HAS ALREADY BEEN USED. 0x1100:06

I RECEIVED THE MESSAGE: SERIAL NUMBER DOES NOT HAVE THE CORRECT FORMAT. SERIAL NUMBER WILL NOT WRITE TO DEVICE 0x1100:05

I RECEIVED THE MESSAGE: SERIAL NUMBER DOES NOT HAVE THE CORRECT FORMAT. 0x1100:04

I RECEIVED THE MESSAGE: FEATURE NOT AVAILABLE YET. 0x1100:03

I RECEIVED THE MESSAGE: IMPOSSIBLE TO DISABLE VIDEO COMPRESSION. 0x1100:02

I RECEIVED THE MESSAGE: IMPOSSIBLE TO SET THE SHARPNESS TO VALUE: %1. 0x1100:01

I RECEIVED THE MESSAGE: TURNTABLE ROTATION ANGLE AFTER ROTATIONS IS SAME. CHECK CABLES AND WEIGHT OF OBJECT. 0X1000:03

I received the message: Camera operates with a suspiciously low fps. Scanning will stop. Check cables. 0X1000:02

I RECEIVED THE MESSAGE: TURNTABLE ROTATES INACCURATELY. SCANNING WILL STOP. CHECK CABLES AND WEIGHT OF OBJECT. 0X1000:01

I received the message: Cannot move laser to initial position. Check cables and restart program. 0X1000:04

How do I solve the problem when the software says that the 'camera is not found'?

I RECEIVED THE MESSAGE: TURN THE CAMERA SCREW %1 MINUTES. 0x1100:26 / 0x1100:27

ERROR - "SOL" CAN'T BE OPENED BECAUSE IT WAS NOT DOWNLOADED FROM THE APP STORE.

USB turntable not recognized

Error: Missing Windows Media Pack/Media Player

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