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Scan Dimension - Help Center

Software

Promotions & Discounts
Orders
- Returns
Hardware
- Quality / Accuracy
- HUB
- General
- Replacement
- USB
- Quick Start
- Register
- System Requirements
- Printers
- Turn-Table
Accessories
Support
- Issue
- Changes
- General
Shipping
Software
- Requirements
- General
- Version
- Calibration
- Mesh
- Error
- Export
- Open
- Save / Share / Print
- Text / SMS Message
- Updates / Install
- Rendering
- Viewer
- Tips and Tricks
- Delete
- Import
Settings
General

Software

Requirements

WHAT OPERATING SYSTEMS ARE SUPPORTED?

General

HOW CAN I CHANGE THE LANGUAGE IN THE SOFTWARE?
HOW CAN I CHANGE MY EMAIL ADDRESS?
WHAT ARE THE STEPS TO USE SOL?

Version

WHAT VERSION AM I ON?

Calibration

I NEED HELP WITH CALIBRATION

Mesh

I NEED TO MESH A FILE

Error

I RECEIVED THE MESSAGE: TURNTABLE ROTATES INACCURATELY. SCANNING WILL STOP. CHECK CABLES AND WEIGHT OF OBJECT. 0X1000:01
I RECEIVED THE MESSAGE: TABLE MARKERS DEFINITION FILE (RUBI.TPAT) WAS NOT FOUND. 0xE000:03
I RECEIVED THE MESSAGE: CANNOT ACCESS USB CAMERA DEVICE, APPLICATION IS QUITTING NOW. RECONNECT USB CABLES AND START APPLICATION AGAIN. 0X4000:02
I RECEIVED THE MESSAGE: CANNOT ACCESS USB CAMERA DEVICE, APPLICATION IS QUITTING NOW. RECONNECT USB CABLES AND START APPLICATION AGAIN. 0X4000:01
I RECEIVED THE MESSAGE: CAMERA CALIBRATION HAS FAILED. 0x1100:33
I RECEIVED THE MESSAGE: FOCUS CALIBRATION HAS FAILED. 0x1100:32
I RECEIVED THE MESSAGE: SINCE THE AUTOMATIC ALIGNMENT OF THE LAST SCAN TO THE MODEL HAS FAILED. WE ARE PROCEEDING DIRECTLY TO THE MESHING STAGE. 0X5000:05
I RECEIVED THE MESSAGE: NETWORK ERROR OCCURRED CANNOT PROCEED WITH UPLOAD. 0X2000:02
I RECEIVED THE MESSAGE: CORRECT SETTINGS FOR THIS DISTANCE ARE NOT FOUND IN XML FILE. 0x1200:04
I RECEIVED THE MESSAGE: ABORTING CANNOT FIND CALIBRATION FILE. 0x1200:03
I RECEIVED A MESSAGE: ABORTING, THIS SCANNER HAS BEEN DECLARED DEFECT AND CAN THEREFORE NO LONGER BE USED. 0x1200:02
I RECEIVED THE MESSAGE: XML DATA IS CORRUPTED AND CAN'T BE READ. 0X1100:44
I RECEIVED THE MESSAGE: THE %1 DRIVE DOES NOT EXIST... ABORTING!!! 0X1100:41
I RECEIVED THE MESSAGE: THE PROGRAMMER NEVER EXPECTED TO COME TO THIS POINT IN CODE. 0X1100:40
I RECEIVED THE MESSAGE: THE TEST HAS FAILED. DO YOU WANT TO RETRY. 0x1100:39
I RECEIVED THE MESSAGE: LASER MOVEMENT. 0X1100:36, 0X1100:37
I RECEIVED THE MESSAGE: FOLDER %1 CAN'T BE CREATED. STOPPING APPLICATION. 0X1100:29
I RECEIVED THE MESSAGE: FOR GIVEN PARAMETERS A MESH CANNOT BE CONSTRUCTED. 0X3000:02
I RECEIVED THE MESSAGE: CANNOT FIND RAW POINTS TO BE EXPORTED. 0X3000:03
I RECEIVED THE MESSAGE: THERE IS NO MESH TO PROCESS. 0X3000:04
I RECEIVED THE MESSAGE: THERE IS NO FUSED MESH TO WORK WITH. 0X3000:05
I RECEIVED THE MESSAGE: CANNOT START SINCE NO PCL WAS FOUND. 0X3000:06
I RECEIVED THE MESSAGE: IMPOSSIBLE TO SET THE EXPOSURE TO VALUE: %1. 0X3000:07
I RECEIVED THE MESSAGE: CANNOT START NEW SCAN. 0X5000:02
I RECEIVED THE MESSAGE: IMPOSSIBLE TO SET THE FOCUS TO VALUE: %1. 0X5000:04
I RECEIVED THE MESSAGE: AUTOMATIC DISTANCE DETERMINATION HAS FAILED. DID YOU REMOVE THE OBJECT. 0x5000:06
I RECEIVED THE MESSAGE: POINT CLOUDS ARE EMPTY. CANNOT PROCEED. 0X5000:07
I RECEIVED THE MESSAGE: TURN TABLE MARKERS ARE NOT FOUND. CANNOT PROCEED. 0X5000:08
I RECEIVED A MESSAGE: EMAIL IS NOT VALID. 0X6000:01
I RECEIVED THE MESSAGE: COULD NOT REGISTER, WE WILL TRY NEXT TIME THE PROGRAM RUNS. 0X7000:01
I RECEIVED THE MESSAGE: CANNOT FIND SURFACE TO BE EXPORTED. 0x8000:01
I RECEIVED THE MESSAGE: CANNOT FIND OPTIMA POINTS TO BE EXPORTED. 0x8000:02
I RECEIVED THE MESSAGE: CANNOT CONSTRUCT PROPER CAMERA MATRIX. TEXTURING MIGHT FAIL. 0XA000:01
I RECEIVED THE MESSAGE: YOUR GRAPHIC CARD DOESN'T SUPPORT RENDER FEATURES. 0XC000:01
I RECEIVED THE MESSAGE: THERE ARE NOT RAW POINTS. 0X9000:01
I RECEIVED A MESSAGE: THERE IS A MISMATCH BETWEEN ATTACHED DEVICE SERIAL NUMBER AND XML SERIAL NUMBER. STOPPING. 0xF000:01
I RECEIVED THE MESSAGE: TABLE MARKERS WERE NOT FOUND. 0xE000:02
I RECEIVED THE MESSAGE: CANNOT PROCEED. PERFORM CALIBRATION FOR THE CURRENT CAMERA FOCUS FIRST. 0xE000:01
I RECEIVED THE MESSAGE: MD5 SUM DOES NOT MATCH. EXECUTABLE IS CORRUPTED! 0xD000:08
I RECEIVED THE MESSAGE: ABORTING CALIBRATION FILE IS CORRUPTED. 0xD000:07
I RECEIVED THE MESSAGE: WARNING: THE HARD DRIVE DOES NOT HAVE A RECOMMENDED FREE SPACE. 0xD000:06
I RECEIVED THE MESSAGE: WARNING: THE PC DOES NOT HAVE A RECOMMENDED RAM AVAILABLE. 0xD000:05
I RECEIVED THE MESSAGE: WARNING: THE PC DOES NOT HAVE A RECOMMENDED CPU INSTALLED. 0xD000:04
I RECEIVED THE MESSAGE: WARNING: WINDOWS MEDIA PACK IS NOT INSTALLED. 0xD000:03
I RECEIVED THE MESSAGE: NOT POSSIBLE TO CREATE DATA FOLDER. 0xD000:02
I RECEIVED THE MESSAGE: ANOTHER INSTANCE OF THE APPLICATION IS ALREADY RUNNING. 0xD000:01
I RECEIVED THE MESSAGE: CANNOT EXPORT: THERE IS NO FUSED MESH TO WORK WITH. 0xB000:01
HOW DO I SOLVE THE PROBLEM WHEN THE SOFTWARE SAYS THAT THE ‘CAMERA IS NOT FOUND’?
I RECEIVED THE MESSAGE: CAMERA OPERATES WITH A SUSPICIOUSLY LOW FPS. SCANNING WILL STOP. CHECK CABLES. 0X1000:02
I RECEIVED THE MESSAGE: TURNTABLE ROTATION ANGLE AFTER ROTATIONS IS SAME. CHECK CABLES AND AND WEIGHT OF OBJECT. 0X1000:03
I RECEIVED THE MESSAGE: FREE UP SOME SPACE ON YOUR HARD DISK BEFORE STARTING A NEW SCAN. 0X5000:01
I RECEIVED THE MESSAGE: THE SCENE IS EMPTY, THERE IS NOTHING TO RECONSTRUCT. DID YOU PLACE OBJECT ON TURN TABLE? 0X5000:03
I RECEIVED THE MESSAGE: THE TURNTABLE DOESN'T ROTATE CORRECTLY. CONNECT TO ANOTHER USB SUPER SPEED PORT AND RESTART APPLICATION. 0X4000:03
I RECEIVED THE MESSAGE: IMPOSSIBLE TO SET THE SHARPNESS TO VALUE: %1. 0x1100:01
I RECEIVED THE MESSAGE: IMPOSSIBLE TO DISABLE VIDEO COMPRESSION. 0x1100:02
I RECEIVED THE MESSAGE: FEATURE NOT AVAILABLE YET. 0x1100:03
I RECEIVED THE MESSAGE: SERIAL NUMBER DOES NOT HAVE THE CORRECT FORMAT. 0x1100:04
I RECEIVED THE MESSAGE: SERIAL NUMBER DOES NOT HAVE THE CORRECT FORMAT. SERIAL NUMBER WILL NOT WRITE TO DEVICE 0x1100:05
I RECEIVED THE MESSAGE: SERIAL NUMBER HAS ALREADY BEEN USED. 0x1100:06
I RECEIVED THE MESSAGE: ERROR WRITING SERIAL NUMBER TO DEVICE. 0x1100:07
I RECEIVED THE MESSAGE: SERIAL NUMBER HAS BEEN WRITTEN TO DEVICE. 0x1100:08 / 0x1100:09
I RECEIVED THE MESSAGE: SERIAL NUMBER DOES NOT HAVE THE CORRECT FORMAT. 0x1100:10
I RECEIVED THE MESSAGE: ERROR STARTING OR CONNECTING TO UR-ROBOT. 0x1100:11
I RECEIVED THE MESSAGE: ERROR UPLOADING TO SFTP-SITE. FILE MISSING. 0x1100:12
I RECEIVED THE MESSAGE: ERROR DOWNLOADING FROM SFTP-SITE. FILE MISSING. 0x1100:13
I RECEIVED THE MESSAGE: ERROR UPLOADING TO SFTP-SITE. 0x1100:14
I RECEIVED THE MESSAGE: ERROR MAKING CONNECTION TO SFTP-SITE. 0x1100:15
I RECEIVED THE MESSAGE: SERIAL NUMBER HAS BEEN USED BEFORE. 0x1100:16
I RECEIVED THE MESSAGE: INTERNET CONNECTION IS NOT WORKING, PLEASE CHECK THE INTERNET AND RUN THE APPLICATION AGAIN. 0X1200:01
I RECEIVED THE MESSAGE: ERROR FILE COULD NOT BE SAVED TO EXCEL. 0x1100:17
I RECEIVED A MESSAGE: CALIBRATION DATA FILE COULD NOT BE READ. 0x1100:18
I RECEIVED THE MESSAGE: ROBOT WOULD GO OUTSIDE ITS BOUNDING BOX. NO MOVE PERFORMED. 0x1100:19
I RECEIVED THE MESSAGE: LASER COULD NOT MOVE TO REQUESTED ANGLE. 0x1100:20
I RECEIVED THE MESSAGE: TO LEAVE CALIBRATION ANYWAY. 0x1100:21, 0x1100:22, 0x1100:23
I RECEIVED THE MESSAGE: TURN THE LASER SCREW %1 MINUTES. 0x1100:24 / 0x1100:25
I RECEIVED THE MESSAGE: TURN THE CAMERA SCREW %1 MINUTES. 0x1100:26 / 0x1100:27
I RECEIVED THE MESSAGE: TURNTABLE TEST HAS FAILED 0X1100:28
I RECEIVED THE MESSAGE: AXIS CALIBRATION HAS FAILED. 0X1100:30
I RECEIVED THE MESSAGE: SCANNER %1 ADJUSTMENT HAS FAILED. 0x1100:31
I RECEIVED THE MESSAGE: LASER CAMERA CALIBRATION OR MEASUREMENT. 0x1100:34, 0x1100:35
I RECEIVED THE MESSAGE: LOOKS LIKE THERE IS NO MAGNET MOUNT. 0x1100:38
I RECEIVED THE MESSAGE: SERIAL NUMBER %1 HAS BEEN REGISTERED SUCCESSFULLY. BE CAREFUL NOT TO USE THIS SERIAL NUMBER AGAIN FOR OTHER DEVICES. 0x1100:42
I RECEIVED THE MESSAGE: COULD NOT READ CAMERA SERIAL NUMBER. BAD CONNECTION BETWEEN MAIN BOARD AND CAMERA?0x1100:43
I RECEIVED AN ERROR
I RECEIVED THE MESSAGE: OBJ FILE IS CORRUPTED. CANNOT PROCEED WITH UPLOAD. 0x2000:01
I RECEIVED THE MESSAGE: CANNOT LOAD REQUEST FILE. 0x3000:01

Export

WHAT 3D SOFTWARE IS SUPPORTED FOR MY SCANNED FILES?
WHAT’S THE FUNCTION OF THE SOFTWARE? CAN I DO REVERSE ENGINEERING OR FURTHER DESIGN?

Open

HOW DO I OPEN MY SCANNED FILE?
WHERE IS MY FILE LOCATED?

Save / Share / Print

WHAT FILES TYPES CAN BE SAVED?
CAN I IMPORT THE 3D SCAN FILES INTO ANOTHER 3D SOFTWARE?
SHARING - HOW DO I SHARE TO SOCIAL MEDIA LIKE FACEBOOK?
WHERE DO I GET MY SCAN PRINTED?
WHAT FILES CAN I UPLOAD TO P3D.IN
CAN THE SCAN DATA BE USED FOR 3D PRINTING?

Text / SMS Message

WILL THE SOFTWARE TEXT ME WHEN THE SCAN IS COMPLETE?

Updates / Install

INSTALLING SOFTWARE
HOW DO I GET SOFTWARE UPDATES?
HOW CAN I UPDATE MY SOFTWARE?
HOW DO I INSTALL THE SOFTWARE?

Rendering

RENDERING

Viewer

WHAT DOES THE SOL VIEWER DO?
HOW DO I LOGIN TO SEE MY FILES?

Tips and Tricks

3D VIEWER - MOUSE CONTROLS

Delete

HOW DO I DELETE A MODEL?

Import

IMPORTING INTO 3RD PARTY SOFTWARE
CAN I IMPORT THE 3D SCAN FILES INTO ANOTHER 3D SOFTWARE?

Scan Dimension - Help Center

Contact us
Go to scandimension.com