Knowledge Base

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Knowledge Base

Software

Software

Software handling and error codes are covered here.

Before scanning

How do I use the new features in SOL Pro 2.0

What operating systems are supported?

Missing software

Can I try the software before I buy?

What software is included?

Install Mac software

Install Windows software

How can I change the language in the software?

HOW CAN I CHANGE MY EMAIL ADDRESS?

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Requirements

Support for Apple M1

There is an issue in the software

WEBCAM NOT FOUND

RENDERING

SOL Viewer: All you need to know

DOES THE SOL SOFTWARE ALLOW YOU TO CLEAN UP 3D SCANNED FILES?

WHAT FILES TYPES CAN BE SAVED?

How do I use experimental mode/advanced options?

THE AUTOMATIC ALIGNMENT OF THE LAST SCAN FAILED

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Version

Can I use SOL PRO software with the older SOL Scanner

WHAT VERSION AM I ON?

How can I update my software?

How do I get software updates?

AUTOMATIC UPDATES AFTER VERSION 19.12

Updating drivers in Windows

Updating drivers on a Mac

Multiple languages

HOW DO I CHANGE MY PASSWORD?

MacOS: VIEW SYSTEM LOGS IN THE CONSOLE APP

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Error

Err.0x4000:01 and Monterey OS

My SOL scanner camera has stopped working with Monterey and newer OS updates

MATLAB installation error

STL format does not support textures, all textures information will be lost.

Error retrieving guaranteed timestamp. Check the internet connection and run the application again. [Err. 0x1200:05]

No Scanner is Connected (0x2600:03) error message, or error 0x4000:01

I received an error

I received a message: There is a mismatch between attached device serial number and xml serial number. Stopping. 0xF000:01

I received the message: Table markers definition file (rubi.tpat) was not found. 0xE000:03

I received the message: Table markers were not found. 0xE000:02

I received the message: Cannot proceed. Perform calibration for the current camera focus first. 0xE000:01

I received the message: MD5 SUM does not match. Executable is corrupt! 0xD000:08

I received the message: Aborting calibration file is corrupted. 0xD000:07

I received the message: Warning: The hard drive does not have the recommended free space. 0xD000:06

I received the message: Warning: The PC does not have the recommended ram available. 0xD000:05

I received the message: Warning: The PC does not have a recommended CPU installed. 0xD000:04

I received the message: Warning: Windows Media Pack is not installed. 0xD000:03

I received the message: Not possible to create data folder. 0xD000:02

I received the message: Another instance of the application is already running. 0xD000:01

I received the message: Your graphic card doesn't support render features. 0XC000:01

I received the message: Cannot export: There is no fused mesh to work with. 0xB000:01

I received the message: Cannot construct proper camera matrix. Texturing might fail. 0XA000:01

I received the message: There are not raw points. 0X9000:01

I received the message: Cannot find optima points to be exported. 0x8000:02

I received the message: Cannot find surface to be exported. 0x8000:01

I received the message: Could not register, we will try next time the program runs. 0X7000:01

I received a message: Email is not valid. 0X6000:01

I received the message: Turntable markers are not found. Cannot proceed. 0X5000:08

I received the message: Point clouds are empty. Cannot proceed. 0X5000:07

I Recieved the message: Automatic distance determination has failed. Did you remove the object. 0x5000:06

I Received the message: Since the automatic alignment of the last scan to the model has failed. We are proceeding directly to the meshing stage. 0X5000:05

I Received the message: Impossible to set the focus to value: %1. 0X5000:04

I Received the message: The scene is empty, there is nothing to reconstruct. Did you place object on turn table? 0X5000:03

I Received the message: Cannot start new scan. 0X5000:02

I Received the message: Free up some space on your hard disk before starting a new scan. 0X5000:01

I Reveived the message: The turntable doesn't rotate correctly. Connect to another USB Super Speed port and restart application. 0X4000:03

I received the message: Cannot access USB turntable, application is quitting now. Reconnect USB cables and start application again. 0X4000:02

I received the message: Cannot access USB camera device, application is quitting now. Reconnect USB cables and start application again. 0X4000:01

I Received the message: Impossible to set the exposure to value: %1. 0X3000:07

I Recieved the message: Cannot start since no PCL was found. 0X3000:06

I Reveived the message: There is no fused mesh to work with. 0X3000:05

I RECEIVED THE MESSAGE: THERE IS NO MESH TO PROCESS. 0X3000:04

I RECEIVED THE MESSAGE: CANNOT FIND RAW POINTS TO BE EXPORTED. 0X3000:03

I RECEIVED THE MESSAGE: FOR GIVEN PARAMETERS A MESH CANNOT BE CONSTRUCTED. 0X3000:02

I RECEIVED THE MESSAGE: CANNOT LOAD REQUEST FILE. 0x3000:01

I RECEIVED THE MESSAGE: NETWORK ERROR OCCURRED CANNOT PROCEED WITH UPLOAD. 0X2000:02

I RECEIVED THE MESSAGE: OBJ FILE IS CORRUPTED. CANNOT PROCEED WITH UPLOAD. 0x2000:01

RECEIVED WARNING: TURNTABLE DETECTION ERROR. DID YOU REMOVE THE OBJECT FROM THE TURNTABLE. [ERR. 0x1400:04]

I RECEIVED THE MESSAGE: CORRECT SETTINGS FOR THIS DISTANCE ARE NOT FOUND IN XML FILE. 0x1200:04

I RECEIVED THE MESSAGE: ABORTING CANNOT FIND CALIBRATION FILE. 0x1200:03

I RECEIVED A MESSAGE: ABORTING, THIS SCANNER HAS BEEN DECLARED DEFECT AND CAN THEREFORE NO LONGER BE USED. 0x1200:02

I RECEIVED THE MESSAGE: INTERNET CONNECTION IS NOT WORKING, PLEASE CHECK THE INTERNET AND RUN THE APPLICATION AGAIN. 0X1200:01

I RECEIVED THE MESSAGE: XML DATA IS CORRUPTED AND CAN'T BE READ. 0X1100:44

I RECEIVED THE MESSAGE: COULD NOT READ CAMERA SERIAL NUMBER. BAD CONNECTION BETWEEN MAIN BOARD AND CAMERA? 0x1100:43

I RECEIVED THE MESSAGE: SERIAL NUMBER %1 HAS BEEN REGISTERED SUCCESSFULLY. BE CAREFUL NOT TO USE THIS SERIAL NUMBER AGAIN FOR OTHER DEVICES. 0x1100:42

I RECEIVED THE MESSAGE: THE %1 DRIVE DOES NOT EXIST... ABORTING!!! 0X1100:41

I RECEIVED THE MESSAGE: LOOKS LIKE THERE IS NO MAGNET MOUNT. 0x1100:38

I RECEIVED THE MESSAGE: LASER MOVEMENT. 0X1100:36, 0X1100:37

I RECEIVED THE MESSAGE: LASER CAMERA CALIBRATION OR MEASUREMENT. 0x1100:34, 0x1100:35

I RECEIVED THE MESSAGE: CAMERA CALIBRATION HAS FAILED. 0x1100:33

I RECEIVED THE MESSAGE: FOCUS CALIBRATION HAS FAILED. 0x1100:32

I RECEIVED THE MESSAGE: THE PROGRAMMER NEVER EXPECTED TO COME TO THIS POINT IN CODE. 0X1100:40

I RECEIVED THE MESSAGE: THE TEST HAS FAILED. DO YOU WANT TO RETRY. 0x1100:39

I RECEIVED THE MESSAGE: SCANNER %1 ADJUSTMENT HAS FAILED. 0x1100:31

I RECEIVED THE MESSAGE: AXIS CALIBRATION HAS FAILED. 0X1100:30

I RECEIVED THE MESSAGE: FOLDER %1 CAN'T BE CREATED. STOPPING APPLICATION. 0X1100:29

I RECEIVED THE MESSAGE: TURNTABLE TEST HAS FAILED 0X1100:28

I RECEIVED THE MESSAGE: TURN THE CAMERA / LASER SCREW %1 MINUTES. 0x1100:24 / 0x1100:25 / 0x1100:26 / 0x1100:27

I RECEIVED THE MESSAGE: TO LEAVE CALIBRATION ANYWAY. 0x1100:21, 0x1100:22, 0x1100:23

I RECEIVED THE MESSAGE: LASER COULD NOT MOVE TO REQUESTED ANGLE. 0x1100:20

I RECEIVED THE MESSAGE: ROBOT WOULD GO OUTSIDE ITS BOUNDING BOX. NO MOVE PERFORMED. 0x1100:19

I RECEIVED A MESSAGE: CALIBRATION DATA FILE COULD NOT BE READ. 0x1100:18

I RECEIVED THE MESSAGE: ERROR FILE COULD NOT BE SAVED TO EXCEL. 0x1100:17

I RECEIVED THE MESSAGE: SERIAL NUMBER HAS BEEN USED BEFORE. 0x1100:16

I RECEIVED THE MESSAGE: ERROR MAKING CONNECTION TO SFTP-SITE. 0x1100:15

I RECEIVED THE MESSAGE: ERROR UPLOADING TO SFTP-SITE. 0x1100:14

I RECEIVED THE MESSAGE: ERROR DOWNLOADING FROM SFTP-SITE. FILE MISSING. 0x1100:13

I RECEIVED THE MESSAGE: ERROR UPLOADING TO SFTP-SITE. FILE MISSING. 0x1100:12

I RECEIVED THE MESSAGE: ERROR STARTING OR CONNECTING TO UR-ROBOT. 0x1100:11

I RECEIVED THE MESSAGE: SERIAL NUMBER DOES NOT HAVE THE CORRECT FORMAT. 0x1100:10

I RECEIVED THE MESSAGE: SERIAL NUMBER HAS BEEN WRITTEN TO DEVICE. 0x1100:08 / 0x1100:09

I RECEIVED THE MESSAGE: ERROR WRITING SERIAL NUMBER TO DEVICE. 0x1100:07

I RECEIVED THE MESSAGE: SERIAL NUMBER HAS ALREADY BEEN USED. 0x1100:06

I RECEIVED THE MESSAGE: SERIAL NUMBER DOES NOT HAVE THE CORRECT FORMAT. SERIAL NUMBER WILL NOT WRITE TO DEVICE 0x1100:05

I RECEIVED THE MESSAGE: SERIAL NUMBER DOES NOT HAVE THE CORRECT FORMAT. 0x1100:04

I RECEIVED THE MESSAGE: FEATURE NOT AVAILABLE YET. 0x1100:03

I RECEIVED THE MESSAGE: IMPOSSIBLE TO DISABLE VIDEO COMPRESSION. 0x1100:02

I RECEIVED THE MESSAGE: IMPOSSIBLE TO SET THE SHARPNESS TO VALUE: %1. 0x1100:01

I RECEIVED THE MESSAGE: TURNTABLE ROTATION ANGLE AFTER ROTATIONS IS SAME. CHECK CABLES AND WEIGHT OF OBJECT. 0X1000:03

I received the message: Camera operates with a suspiciously low fps. Scanning will stop. Check cables. 0X1000:02

I RECEIVED THE MESSAGE: TURNTABLE ROTATES INACCURATELY. SCANNING WILL STOP. CHECK CABLES AND WEIGHT OF OBJECT. 0X1000:01

I received the message: Cannot move laser to initial position. Check cables and restart program. 0X1000:04

How do I solve the problem when the software says that the 'camera is not found'?

I RECEIVED THE MESSAGE: TURN THE CAMERA SCREW %1 MINUTES. 0x1100:26 / 0x1100:27

ERROR - "SOL" CAN'T BE OPENED BECAUSE IT WAS NOT DOWNLOADED FROM THE APP STORE.

USB turntable not recognized

SOL/SOL PRO: Error: Missing Windows Media Pack/Media Player

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