I RECEIVED THE MESSAGE: IMPOSSIBLE TO SET THE SHARPNESS TO VALUE: %1. 0x1100:01

While scanning there are times when a cable becomes loose. If using a USB hub or splitter, make sure they are powered and always use USB 3.0 ports.

If it continues verify computer meets recommended requirements.

If so, please reboot your computer and resume.

None of this works? Then try to contact our support.