USB turntable isn't being recognized

Make sure you use a USB 3.0 port, which is needed for the scanner to work.

Please note that some users have problems with USB hubs and you cannot expect the scanner to work with a USB hub unless it is powered.

Verify cables and USB connections and try again.

If it continues please reboot your computer and resume.

Verify the hardware meets requirements. Additional technical information might be found here: FAST FACTS

Still experience problems? Then we are happy to help - contact our support here.