I RECEIVED THE MESSAGE: AUTOMATIC DISTANCE DETERMINATION HAS FAILED. DID YOU REMOVE THE OBJECT. 0x5000:06

Verify that the object is still on the turn-table during each scanning pass.

Verify that the cables are not loose and that nothing is on the turn-table during calibration.

Ensure if during a 2nd pass scan that the object did not move, change or light exposed.

Verify USB connections (if a HUB is used or SPLITTER) connect each cable directly and try again. It might have been a connection error with the turn-table.

If the error persists, please contact us for further information.