I RECEIVED THE MESSAGE: CANNOT ACCESS USB CAMERA DEVICE, APPLICATION IS QUITTING NOW. RECONNECT USB CABLES AND START APPLICATION AGAIN. 0X4000:01

While scanning there are times when a cable becomes loose. Use only USB 3.0 ports and if using a USB hub it should be powered.

Verify cables and USB connections and try again.

If it continues please reboot your computer and restart the SOL software.

USB not connected

Also verify the hardware meets our requirements. Additional technical information might be found here: FAST FACTS

Still experiencing issues? Please don't hesitate to contact our support here.