I RECEIVED THE MESSAGE: CANNOT ACCESS USB TURNTABLE, APPLICATION IS QUITTING NOW. RECONNECT USB CABLES AND START APPLICATION AGAIN. 0X4000:02

Error


Verify cables and USB connections and make sure to use a USB 3.0 port and only powered USB hubs - try again.

 

Sometimes, it has been a problem with the CH340 driver. The file from the appropriate link below should help with it.

 

Windows: https://scandimension.scanners.support/CH341SER.zip

MAC: https://scandimension.scanners.support/CH341SER_MAC.zip

If it continues please reboot your computer and resume.

Please don't hesitate contact support