I RECEIVED THE MESSAGE: TURNTABLE TEST HAS FAILED 0X1100:28

While scanning there are times when an object falls off the scanner generating this message, the cables are loose or the object is not directly in the center of the turntable.

Verify cables, weight (max 4.4 lbs or 2 kg), object and USB connections to USB 3.0 ports and try again. If you use a USB Hub make sure it is powered.

If the error persists, please contact us for further instruction.