No Scanner is Connected (0x2600:03) error message, or error 0x4000:01

This occures when you use the wrong software (Creator) with the wrong scanner.

SOL 3D scanner (orange case) uses SOL Creator

SOL Pro scanner (red case) uses SOL Pro Creator

SOL Pro Creator connected to SOL scanner.


SOL Creator connected to SOL Pro scanner.


Please make sure you use the correct one for the correct scanner.