Some objects are impossible to scan from more than one side. That means that for some objects, a message will be displayed every time it is scanned.

A couple of examples are feathers, paper objects, other pliable objects and too small of objects

Pliable objects will change shape when placed in a different position, so the scanned object is not the same as the original and therefore cannot be aligned properly.

If this is multiple passes of the scan, then it rolls back to the successful scan(s) of the objects.

Other things to try:

  • Try to just use one pass scans of the object
  • Ensure that the object did not move or change during the last scanning pass.
  • Verify that nothing existed on the turn-table during calibration.
  • Ensure that the cover was properly positioned on top of the tent. This will prevent outside light from disturbing the scanning process.

If the error persists, please contact us for further information.